SAN DIEGO (KGTV) – The recent firmware update from Samsung has sent about 6,700 Home devices into a standby mode that can never be turned off.

The issue first came to light last week, when a Samsung representative contacted customers about the potential problem, warning that unless both the device and software update had been updated, the device would “slip into standby” if not removed and reinstalled.

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The problem was found by a user in response to the notification sent to their device.

Many users began reporting the issue on Samsung’s forum. Samsung released a statement Tuesday evening, saying, “Users are encouraged to visit Samsung and Google community forums for guidance to the solution.”

A Samsung spokesperson also released a statement to 10News that gives a timeline of what happened, stating, “The update was released by Google and Samsung’s OTA software update would have been installed in line with these instructions and then after that after the release and after that some devices may suddenly become subject to a flash outage.”

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The company will be extending time for owners of affected devices to check their units and apply a new update. According to Samsung, they will be extending the time before a Home device is discarded by at least 24 hours. The company also released a replacement guarantee for those affected.

If you have a Samsung Home, you should monitor your device by pressing and holding the Power button (on and off) for approximately 10 seconds. You should receive the notification, “Defective. Fixing the Device. Please reboot. If needed.”

If you are unable to reboot, follow the instructions provided.

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T he products bricked include:

HELSOK Bot IPHONE SE (2017)

7I 2G SDMC AUX-IPHONE SE (2018)

HELSOK Bot IPHONE SE (2018)

VIRTUAL AGENT IPHONE SE (2016)

HELSOK Bot IPHONE SE (2016)

VIRTUAL AGENT IPHONE SE (2017)

VIRTUAL AGENT IPHONE SE (2017)

VIRTUAL AGENT IPHONE SE (2018)

TECHNICAL IPHONE SE (2017)

HELSOK Bot IPHONE SE (2018)

HELSOK Bot IPHONE SE (2018)

VIRTUAL AGENT IPHONE SE (2018)

VIRTUAL AGENT IPHONE SE (2018)

HELSOK Bot IPHONE SE (2018)

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