Honda’s global operations have been hit with a ransomware attack. The Japanese automaker is still working to get everything back online. The company said Tuesday that it had to temporarily shut down some production facilities.

‘we have resumed production in most plants and are currently working toward the return to production of our auto and engine plants in Ohio’.

The virus is thought to be what’s known as the’snake’ ransomware. This kind of attack involves a hacker encrypting a company’s files to hold them hostage. Honda referred to it as a’major computer ransomware (virus) attack’.

At this time Honda customer service and Honda financial services are experiencing technical difficulties and are unavailable. We are working to resolve the issue as quickly as possible as possible. We apologize for the inconvenience and thank you for your patience and understanding.

Honda says some factories are opening back up but owners ca n’t make online payments. An employee in one of the company’s biggest North American customer and financial service offices told the verge that temp workers are not being paid while the office is closed.