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Hey there, tech lovers! Today, let’s dive into a cool story about how a hotel guest management platform is making waves in the hospitality world.
Canary, the platform that enhances hotel guest experiences, announced it has raised $80 million in its Series D funding round, led by Brighton Park Capital. The company was founded in 2018 by Harman Singh Narula and his childhood friend SJ Sawhney, with a goal to digitize and automate interactions between hotels and guests.
With nearly $180 million raised so far, the founders saw the hotel industry’s challenges: rising complexity, changing guest expectations, and staffing issues. They believed modern tech could help hotels boost guest satisfaction, profitability, and efficiency, and their solution covers every part of the guest journey, from booking to check-out.
The platform offers tools like mobile check-ins and messaging the front desk for assistance. It’s increasingly integrating AI, using voice, web, and text services powered by large language models to provide instant responses. This creates a personalized experience for each guest that’s seamlessly integrated into the hotel’s brand.
Currently working with around 20,000 hotels across over 100 countries, Canary’s clients include renowned brands like Rosewood Hotels, Marriott, Best Western, and Wyndham. Though they face competitors such as Cloudbeds and Revinate, the company’s growth and investor support are impressive.
Harman Singh Narula shared that their recent funding wasn’t planned but was an opportunity to partner with like-minded investors aligned with their vision. The funds will accelerate hiring and growth efforts. He emphasized that travel connects people globally, and Canary aims to make those experiences more meaningful and memorable.
