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Hello, everyone! Today, we’re diving into the fascinating world of AI and how keeping humans in the loop is super important.
Sarah Franklin, the head of Lattice, emphasizes that maintaining a balance between AI and human oversight is key. Her company, valued at $3 billion, is focused on employee performance tools that now incorporate AI features.
During SXSW London, Franklin highlighted that despite some companies using AI to replace workers, the smarter move is to blend human talent with AI assistants. This approach fosters trust and improves customer satisfaction.
Franklin stresses transparency, accountability, and responsibility. Leaders should clearly communicate how AI is used, ensure it’s goal-specific, and hold humans responsible for its impact. This ensures AI works for us, not the other way around.
She shared that Lattice’s AI HR assistant offers proactive insights to enhance employee meetings and that clients can create custom AI agents for their needs. Franklin believes that those who prioritize people will succeed in this AI era, as human connection remains irreplaceable.
