Hey there, tech lovers! Today, let’s dive into a game-changing startup that’s making IT support quicker and easier for everyone.

Imagine getting locked out of your work computer and needing help — but help takes forever to arrive because the IT team is busy. That’s where Andrei Serban saw a big opportunity. After working on Rippling’s apps, he spotted how AI could handle simple help desk chores like resetting passwords or granting app access. So, he left Rippling and started Console, a fresh startup aiming to automate repetitive IT tasks and free up tech teams for more clever work.

What sets Console apart? Unlike some competitors, it doesn’t require lengthy setups. Just by integrating with Slack, Console can be up and running in weeks, acting like a helpful AI coworker that understands your employee details and quickly addresses minor issues. Employees can message Console, and it responds instantly, fixing over half of the requests itself. For tougher problems, it calls in human IT experts. Pretty smart, right?

This speedy implementation has attracted big-name clients like Scale AI and Calendly. Thanks to their trust, Console secured $6.2 million from Thrive Capital. Venture partner Vince Hankes notes that AI’s role in IT could become essential, with Console evolving to support HR, finance, and legal queries too. Serban envisions Console becoming the go-to helper for all employee requests, making work life smoother for everyone.