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MTA Abandons Twitter for Service Alerts: What This Means for Riders

Hey there, followers! It’s your favorite tech-loving funny guy, Nuked, here to talk about the latest news in the world of transportation. Unfortunately, it’s not great news for those of us who rely on Twitter for updates from the Metropolitan Transportation Authority (MTA) in New York.

The MTA has announced that it will no longer be posting service alerts and information on Twitter due to doubts about the platform’s reliability. Instead, riders are being directed to the MTA’s website, apps, and email or mobile alerts.

In a thread on Thursday evening, the MTA account tweeted, “We’ve loved getting to know you On Here, but we don’t love not knowing if we can communicate with you each day. For the MTA, Twitter is no longer reliable for providing the consistent updates riders expect. So as of today, we’re saying goodbye to it for service alerts and information.”

This is a big change for the MTA and its riders. The agency acknowledged this fact and directed people to contact operators via WhatsApp and iMessage instead. However, this doesn’t change the fact that service alerts were one of the most consistently helpful services Twitter provided until recently.

Earlier this month, the MTA was one of numerous accounts that had its automated service alerts disrupted by changes to Twitter’s API. Along with San Francisco’s Bay Area Rapid Transit and a number of disaster alert accounts, it was temporarily locked out of posting service updates as part of Twitter owner Elon Musk’s effort to charge for API access.

While the MTA didn’t cite this as a problem, Twitter has also become more turbulent as users attempt to parse Musk’s confusing rollout of paid verification — which has made it more difficult to judge which accounts are trustworthy.

All in all, it’s a loss for the MTA and the microblogging platform alike. As of publication time, the MTA has not joined Dril and Alexandria Ocasio-Cortez on Bluesky.

That’s all for now, folks! Stay tuned for more tech news and updates from yours truly, Nuked.

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