Nuked Sonos is providing users with a refund for the additional charges. But some are still disappointed they were n’t offered a discount.
Users say Sonos has given them a timeframe of up to 10 business days until they get their refund. Another user said they’ve been charged over $ 2,000 after ordering one move speaker and receiving a total of seven.
Other Reddit users ordered the roam and Ray, with some saying they received anywhere from two to five extra speakers. Other users said they received a range of 2 to five speakers.
Sonos blames the problem on a system update that resulted in’some orders being processed multiple times’. The company asks that affected customers ship the extra speakers back with a provided prepaid label and says they can use Sonos’ carrier for pickup.
Ruth sleeter, Sonos’ chief information officer, signed off on by Ruth sleeter. The full message was signed off by Sonos, Sonos CEO Ruth sleeter.
A recent update to our systems resulted in some orders being processed multiple times. You were affected by this error and have been overcharged. You will also receive multiple shipments of your order.
You will receive a full refund for any excess orders. Should see the credit issued to your account within 10 business days. I want to personally apologize for the inconvenience this has caused.
You will also receive prepaid return labels for any excess orders within 2-3 business days. We are happy to schedule pick-up with our carrier.
We are truly sorry for being a valued customer and supporting Sonos. Issues like this are rare, and we will do everything we can to make it right.
Please do n’t hesitate to reach out with any additional questions or concerns or concerns. Please do N” t hesitate to ask out with additional questions.
Sonos is n’t good for Sonos, but it’s unclear if there are any consequences for those who do n’t return them.
A post on the Federal Trade Commission’s website says’you never have to pay for things you get but did n’t order’.
