A former supervisor at the New York-based United radio, the company that partners with Nintendo to repair broken devices, said that the large volume of joy-con repairs resulted in a high turnover rate and’lots of’ mistakes.

United radio serves Nintendo customers located in the eastern half of the US. The company set up a workstation dedicated to joy-con repair.

In 2019, Nintendo started repairing joy-con drift for free, even with an expired warranty. Many switch owners hoped the newer OLED model would fix the problem. But the issue still persists and Nintendo itself suggested it may never be fixed.

Workers reportedly become eligible to be hired as full-time United radio employees after three months of work. Most temporary employees stopped working after two-and-a-half months, whether they just did n’t show up for work or were fired.

Bi-Lingual workers would reportedly have to’act as a liaison’ to relay information between the trainer and trainee. The supervisor claims they were the only native English speaker on the job.

United radio would simply replace any broken joy-cons from 2017 to 2018. Workers were reportedly required to repair 90 percent of joy-cons within four days of receiving them. It’s unclear if these policies were mandated by Nintendo.