Crisis text line has decided to stop sharing conversation data with loris.ai after facing scrutiny from data privacy experts. loris.ai will delete any data it has received from the hotline service.

Crisis text line is a not-for-profit service that provides a text line for mental health discussions. It is also a shareholder in loris.ai and at one point shared a CEO with the company.

Hotline users consent to data collection and can read the company’s data-sharing practices. One volunteer said he was fired in August after raising concerns about CTL’s handling of data.

Crisis text line says data use and ai play a role in how it operates. The company says it operates: data use, AI and data use are a role.

It combs the data it collects for insights that can help identify the Neediest cases or zero in on people’s troubles.

A recent story cherry-picked and omitted information about our data privacy policies. We want to clarify and fill in facts that were missing so people understand why ethical data privacy is foundational to our work.

Crisis text line said it does not’sell or share personally identifiable data with any organization or company or company’. loris.ai is a for-profit company that helps other for-profit companies employ de-escalation techniques in some of their most notoriously stressful and painful moments.

In its defense, crisis text line said’our data scrubbing process has been substantiated by independent privacy watchdogs’. The electronic privacy information center has responded with its own statement saying the quote was used outside its original context.

We did not discuss with CTL, the commercial data transfer arrangement between CTL and loris.ai. If we had, we could have raised the ethical concerns with the commercial use of intimate message data directly with the organization and their advisors, but we were not, and the reference to our letter now, out of context, is wrong.

Loris.ai claims’safeguarding personal data is at the heart of everything we do’.’no data scrubbing technique or statement in a terms of service can resolve that ethical violation’.