Last June, 20-year-old Alex Kearns died by suicide. He mistakenly believed he’d lost $ 730,000, and that the company was coming for more than $ 170,000 in a matter of days. His family now agrees that it was Robinhood’s fault.
The Robinhood app said that Kearns never owed any money at all. But that did n’t stop the app suggesting that he did, or sent him an email telling him he needed to deposit $ 178,612.73 by June 17th.
One of his relatives shared a screenshot on Twitter last June of what the app reportedly showed him at the time. He also revealed what he was showing at the moment.
I saw @ robinhoodapp response and can confirm they did reach out. The family is n’t ready to speak yet.
If you or anyone you know is considering suicide or is anxious, depressed, upset, or needs to talk, there are people who want to help.
The U.S. is sending a text message to 741741 from anywhere in the USA, at any time, about any type of crisis.
The National suicide prevention lifeline is 1-800-273-8255. 1-800-273-8255.
The International Association for suicide prevention lists a number of suicide hotlines by country. Use the weekly newsquiz to test your knowledge of stories you saw on suicide hotlines.
Befrienders.org/need-to-talk.org/need-to-to-talk is a web Web site. befrienders: org/need-to-talk.
Kearns reportedly tried to contact Robinhood’s support department four times, but only got an automated message. The day after he died, Robinhood sent another automated message to let him know he did n’t actually owe money at all.
Robinhood pledged $ 250,000 to the American Foundation for suicide prevention. He pledged to change how its app worked and educate users.
Robinhood is now facing dozens of lawsuits for its role in the GameStop / Wall Street bets saga. Some traders are blaming them for huge losses after Robinhood froze how much and when they could invest.